shipping & returns

Anywhere in India, and worldwide on request. Most of our work goes to Indian addresses, and that is where delivery is free.

Nothing within India, on every size, with no minimum order value. International postage depends on the country and the size of the piece, so we quote it in the chat and agree it with you before you pay anything. Any customs duty or import tax charged on arrival is payable by you, not by us.

Painting and curing take 6–8 days from the day your deposit clears and we have agreed the specification. Acrylic has to cure properly before it can be wrapped. A piece that is boxed too early arrives ruined, so that part is not hurried. Delivery adds a few days on top, depending on where you are.

You will get a tracking number on WhatsApp when the parcel goes out.

Corner-protected, wrapped, and boxed rigid. Paint and the postal system are not natural friends and we pack accordingly.

If your piece arrives damaged, photograph it, including the box, within 48 hours of delivery and send us the pictures on WhatsApp. We will repaint or repair it at our cost, including return postage. This is on us, not you.

Please open the parcel promptly, because a claim is very hard to make three weeks later.

Every piece is painted from your reference image, for you, and has no resale value to anybody else. For that reason we cannot accept general returns or change-of-mind cancellations once painting has begun. This is standard for made-to-order goods and is recognised as such under Indian consumer law.

What you get instead is a say while it is still wet. We send photographs as the piece progresses; tell us then and we will change it.

If you cancel before any paint has been applied, we will refund your deposit in full. Once the piece has been started, the deposit covers the materials and the time already spent and is not refundable.

Message us on WhatsApp, or email support@shopwallcandy.in. There is one artist here, so you will be talking to a person, not a queue.